KindCare — Daily Clarity Sheet

Before You Arrive

Complete before entering the home

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Review these 6 things before every visit. No exceptions.

I have reviewed the client's care plan for today

I know the client's current mobility level and assistance needs

I have checked for any health alerts or changes since last visit

I have the client's emergency contact information with me

I am arriving on time — or I have notified the office of a delay

I am dressed professionally and appropriately for care work

During the Visit

Non-negotiable — every task, every visit

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Every task. No passive presence. Full engagement from arrival to departure.

Greeted client warmly by name — genuine, not mechanical

Completed initial assessment — mood, energy, appearance, mobility

Personal support assistance as per care plan (bathing, grooming, hygiene)

Mobility assistance and transfers — no rushing, full support

Companionship and genuine engagement — real conversation

Meal preparation or assistance as per care plan

Medication reminder given (non-clinical, per care plan only)

Light housekeeping completed as per care plan

Maintained client dignity and respect throughout entire visit

Addressed all client and family requests or concerns

Final reassessment before leaving — client is safe and settled

Additional Tasks optional

After the Visit

Your report — complete before leaving

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Your report is how the family knows their loved one is in good hands.

Overall Client Status Today *

✓ Good ⚠ Fair 🚨 Concern

Client Mood & Behaviour *

Changes Since Last Visit optional

Family or Client Requests optional

Call the Office Immediately If...

Check all that apply — then call

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If ANY box is checked — call (226) 280-1661 immediately. Do not wait.

Client has fallen or been injured

Client is confused, disoriented, or unresponsive

Client refuses care or becomes agitated or distressed

Client has not eaten or taken fluids today

You observe an unsafe home environment or situation

Client requests or needs to go to the hospital

You witness any sign of abuse, neglect, or mistreatment

Any situation that feels wrong — trust your instincts

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What To Do Right Now

Follow these steps in order

Is this a life-threatening emergency?

Fall with injury · Unresponsive · Chest pain · Stroke symptoms · Severe confusion · Not breathing

If YES → Call 911 immediately. Stay with the client. Then call Andres.
If NO → Continue to Step 2.

Stay with the client

Do not leave the client alone under any circumstances until you are relieved or emergency services arrive. Your presence is the most important thing right now.

Call Andres immediately

Call (226) 280-1661 right now. Be ready to answer:
· What exactly happened?
· When did it happen?
· Is the client safe right now?
· Is anyone else in the home?

Andres will call the family

Do not contact the family yourself unless Andres is unreachable after 3 attempts. KindCare handles all family communication during incidents. Keep the client calm and comfortable while you wait.

Document everything

After the situation is resolved, complete this Daily Clarity Sheet fully. Note the exact time you observed the issue, what you did, and what happened next. This record is permanent.

The One Rule

When in doubt — call 911 first, then call Andres. Never hesitate between the two. You cannot undo a delay. Trust your instincts. If something feels wrong, act.